What areas do you serve?

We are based in Stenson Fields, Derby, United Kingdom and offer mobile services across the Midlands, subject to availability. Some work may also be carried out at our business worksite. Please contact us to confirm suitability for your location and vehicle.

How do I book a retrofit or service?

You can request an appointment via the Contact Us page by submitting the booking form. Please include your vehicle make, model, year, and details of the work required. Alternatively, you can contact us via WhatsApp or social media for a quicker response.

What payment methods do you accept?

Payment is accepted by bank transfer or cash at the time of your appointment, unless agreed otherwise in advance.

Do you require a deposit?

Some services or custom retrofits may require a deposit to secure your booking or cover pre-ordered parts. This will be discussed and agreed before any work is scheduled.

Do you offer warranty on retrofits and services?

Yes. We provide a workmanship warranty on our labour. Where parts are supplied by us, manufacturer warranties may also apply. Warranty does not cover: Customer-supplied parts; Software updates performed by dealerships; Normal wear and tear or third-party interference. Please ask us about warranty terms when booking.

What parts do you use for servicing?

We use OE-quality or genuine OEM parts and manufacturer-approved fluids where applicable to ensure reliability and longevity.

Can I supply my own parts?

Yes, we can install customer-supplied parts, subject to inspection. Please note: We do not provide warranty on customer-supplied components; Labour charges still apply if parts are incorrect or unsuitable. We strongly recommend discussing parts with us before your appointment.

Will coding or retrofits affect my manufacturer warranty?

Some retrofits or coding changes may affect manufacturer or dealership warranties. It is the customer’s responsibility to confirm warranty implications before proceeding. We cannot be held responsible for warranty refusals or dealer software updates that overwrite coding.

Do you work on all makes and models?

We work on a wide range of vehicles, with a strong focus on BMW and similar platforms. Compatibility depends on vehicle specification, software version, and condition. If you are unsure, contact us with your vehicle details and we will advise.

Do you offer mobile servicing?

Yes, many services are available on a mobile basis, provided there is safe and suitable access to the vehicle. Some complex retrofits or diagnostics may require workshop-based work.

What happens if I need to cancel my appointment?

Cancellations must be made at least 48 hours in advance. Late cancellations or no-shows may result in a cancellation fee or loss of deposit. Please refer to our Cancellation Policy for full details.

Do you carry out diagnostics and fault finding?

Yes. We offer diagnostic scans and may be able to do fault investigation. Please note that fault codes identify symptoms and may not always indicate the root cause, which may require further investigation.

Is my personal and vehicle data safe?

Yes. We take data protection seriously and only collect information necessary to manage bookings and services. For full details, please see our Privacy Policy.

How long do retrofits or services take?

Timeframes vary depending on the service and vehicle specification. We will provide an estimated duration when booking and keep you informed of any changes.

Can you advise me before I book?

Absolutely. We are happy to discuss your requirements, check compatibility, and recommend the best solution before booking any work.